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a couple of things to try,
1 - check to see what region your drive is set at, it may be set too the wrong region for your country
2 - check to see if Windows has recognised the drive as a dvd drive and not as a cd-rom, try checking for new hardware
3 - look for a driver for the dvd drive, apparently some do need a driver (this is just what i have heard, i was told this when trying to get a Samsung dvd-drive to work, a search on the net for it only produced other requests for it.)
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