need immediate help

[b1ack0ut]

hi with my mums computer She was installing the sims 2 and it kept coming up with errors about installing stuff but thats not the problem at the 3rd disk it came up with a blue screen with heaps of writing saying it was deleting stuff to correct an error then after it did that it did a reboot and when it started up it came up with an error about something to do with isass and it could not start the system 32 file then you click ok and then it just has a blank light blue screen and we waited for about ten minutes and it still does nothing and every time we reboot it still does the same thing.

the pcs specs r:
amd athlon 1.1 ghz processor
windows xp pro with sp1
256 memory
64 meg geforce 4 mx440
and thats all if anyone can help it would be greatly appreciated :)

[Rocol]

mmm .. not an XP user myself M8, but, have you tried putting in your XP disk and selecting repair.

[Inquisitor]

It looks like you have corrupted the operating system, you can either try to reapir by using the Recovery Console system, or you will have to re-install XP again. If you choose the latter you will loose all your information


XP Recovery Console:

http://support.microsoft.com/default.aspx?scid=kb;EN-US;314058

[b1ack0ut]

i went to the page about the recovery console thing and read how to start it up tried but just went to the partition drive area to install windows again so if you could explain it in easier words plzzzz

[b1ack0ut]

and what does latter mean

[Rocol]

The Latter means, the last thing said, which was ...

or you will have to re-install XP again

[Inquisitor]

i went to the page about the recovery console thing and read how to start it up tried but just went to the partition drive area to install windows again so if you could explain it in easier words plzzzz
Just put the XP operating system disk into your drive, boot up using the XP disk then when the option comes up on the screen, press R to use the Recovery Console, you then will have a DOS screen appear then just type what you want, in order to recover your operating system ;)

[b1ack0ut]

what do you mean about type in what you want and so when you put the disk in and the com starts up it says down the bottom of the screen press any key to boot from disk do you press that because i did that then it came up with a blue screen and down the bottom in white writing it said it was loading the files to install windows then it goes to which drive do you want to partition

[Inquisitor]

what do you mean about type in what you want and so when you put the disk in and the com starts up it says down the bottom of the screen press any key to boot from disk do you press that because i did that then it came up with a blue screen and down the bottom in white writing it said it was loading the files to install windows then it goes to which drive do you want to partition
Right then, after you boot from the XP disk, you will have a screen appear like this, and select "R" at the Welcome Screen.
http://www.webtree.ca/windowsxp/RC%20001.jpg
The screen will switch to black and you will be asked which installation to log on to. If you only have one installation you will press "1". Remember that numlock is off at this time.

http://www.webtree.ca/windowsxp/RC%20002.jpg

Next you'll be prompted to enter your Admin password. By default it is created blank so just press Enter

http://www.webtree.ca/windowsxp/RC%20003.jpg

At the C:\Windows command prompt type "Help" for a list of commands you can use.

http://www.webtree.ca/windowsxp/RC%20006.jpg

To understand, what you need to use just click on this link for all the instructions

http://support.microsoft.com/default.aspx?scid=kb;EN-US;314058

[spankovit]

I don't know if you have tried the following but it might be a good idea if you haven't.

When you start your computer (without the xp cd in drive) keep tapping the "F8" key, after a few seconds you will be put into a boot menu. Fropm that menu select the "Last known good configuration" and try to start windows. If that doesn't work then reboot again and try the above but this time try "safe mode" if you get into the computer in safe mode then it will ask you if want to run "system restore". If you can run system restore then select a restore point that is the closest date before you had these problems, eg problems started on the 5th of october then find a restore point that is on the 4th or 3rd if you can.